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William Angliss Institute of TAFE

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Certificate IV in Customer Contact

Course Code: ICT40102

Certificate IV in Customer Contact
Related Study Areas
Business, Administration & Sales 

Description
This qualification is from the Business Services Training Package. It reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Subjects
Core: Gather, collate and record information; Coordinate implementation of customer service strategies; Develop teams and individuals; Implement continuous improvement; Provide personal leadership; Monitor a safe workplace; Provide mentoring and coaching within the workplace. Electives: Organise and monitor the operation of compliance management system; Promote and liaise on compliance requirements, systems and related issues; Administer customer contact telecommunications technology; Apply quality management techniques; plus more.

Entry Requirements
Certificate III or equivalent; or some relevant employment experience.

Related Job Outcomes
Call Centre Operator

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